Baton Rouge, LA – February 15, 2019 – CMA Technology Solutions, a 34-year-old IT consulting firm, has entered into an agreement/partnership with Shepard Presentations based in St. Louis, Missouri to train all team members on the importance of the ever-changing customer experience.
Launched in January 2019, The Customer Focus™ program builds on CMA’s existing customer experience quality and enhances CMA’s service culture for both internal and external customers.
The new learning partnership will allow all members of the CMA team to access industry-leading customer service development content from one of the world’s leading customer experience experts, Shep Hyken, CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. One of the many key principles that Shep emphasizes every day with clients around the world, “Your customers no longer compare you to your competitor. They compare you to the best service they ever had… from anyone. In fact, customer service is not a department, it is a philosophy.”
Ongoing training will be conducted by Shepard Presentations master facilitator and Director of Results, Buddy Rice. Buddy was quoted recently, “The Customer Focus™ is a highly personalized and contextualized experience and features the world class quality and content that will ensure organizations have the service professionals they need to succeed.” He goes on to emphasize the importance of soft skills learning, “Training should never be something you ‘did’, rather something you ‘do’. We will customize the training and will deliver tailored experiences for learners that ultimately drive amazing results.”
15-year CMA employee Jonathan Peyton, team lead for The Customer FocusTM program, says “I am proud of the CMA culture, our commitment to clients, and our client loyalty – it’s truly a partnership. Customer experience, both internal and external, is key to next-level organizational performance. We believe Shepard Presentations has created an innovative platform that will help our team deliver amazing service levels.”
Chad LeMaire, President/CEO says, “We are thrilled to partner with Shepard Presentations to help us further our mission of enriching the CMA customer experience and our impact in a changing world. Buddy Rice has done an exceptional job connecting with our company and rallying our team to deliver trademark-level customer service.”
About Shep Hyken and Shepard Presentations:
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience.
Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time and Be Amazing or Go Home. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. For more information visit: www.hyken.com or call (314) 692-2200.
About CMA Technology Solutions
CMA Technology Solutions, headquartered in Baton Rouge, LA, was founded in 1984 and has been in business for over 34 years. The IT consulting firm has grown from 35 employees to 68 employees within the last four years and serves over 500 customers each year across the Gulf Coast region. CMA serves a wide range of industries such as manufacturing, petrochemical, construction, education, government, healthcare, legal, finance, and many more. CMA Technology Solutions is a leader in the Information Technology Services industry, and operates four primary business units: technology sales, cloud computing, professional services, and managed services. For more information visit www.cmaontheweb.com or call (225) 927-9200.
