There’s always going to be someone in a company who takes it upon himself or herself to get involved with managed IT services. When those duties become part of that person’s job description, say Director of IT, that’s just perfect. Forget we said a word and continue with your business.
But, what’s more likely to happen is that fixing the system, tweaking the network or chasing a bug, takes someone away from their regular duties, and it may not necessarily be their full-time position. We can hear the muttering now – “If I wanted to work in IT all day, I’d still be doing it.”
According to this handy infographic from CMA Technology Solutions, you’ve now become an “Involuntary IT Manager,” a position that comes with all the headaches and none of the glory of an actual IT manager.
Overall, we hope that this helpful infographic will aid you in identifying areas where your business can do better.
Rather than putting greater burdens on internal team members who don’t necessarily want to be in that particular hot seat when things go south, consider bringing in an outside partner that will enable them to focus on being more productive at their “normal job duties.”